Kopia.ai - Privacy Policy

At kopia.ai, accessible from https://kopia.ai, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document outlines the types of information collected and recorded by kopia.ai and how we use it. If you have additional questions or require more information about our Privacy Policy, please contact us at support@kopia.ai.

Consent

By using our website or services, you consent to this Privacy Policy and agree to its terms.

Information We Collect

We collect the following types of information to provide and improve our video transcription services:

Client Data

Registration Information: When you create an account on kopia.ai, we collect the following required information: email address, first and last names. You may provide this information directly or through third-party authentication services (e.g., "Sign In with Google").
Authentication Token Information: If you sign up using third-party authentication (e.g., Google), we may collect information such as your first and last names, email address, and language settings via encrypted authentication tokens provided by the third-party service.
Automatically Collected Information: When you use our platform, we automatically collect certain information about you and your device, including IP address, browser type, device type, operating system, registration date, and usage data (e.g., timestamps of file uploads or transcription requests).
Uploaded Media Files: When you upload audio or video files to kopia.ai for transcription, we collect and process these files to generate transcriptions. These files may contain personal data, such as voice recordings or other identifiable information, which you provide as part of using our service. We share these files with AssemblyAI, our third-party transcription provider, solely to process and generate transcriptions.
Payment Information: If you purchase services from us, we collect payment-related details, including your email address, billing address (city, state, zip code), card type, and the last four digits of your payment card. We use third-party payment processors (e.g., Stripe) to handle payments, and we do not store full payment card details or have direct access to your financial information.
Contact Information: If you contact us via our website's chat, email, or other forms (e.g., for support or feedback), we may collect your name, email address, phone number, and the content of your message.

Third-Party Data

If you upload media files containing third-party personal data (e.g., recordings of other individuals), you are responsible for ensuring you have the necessary permissions or legal basis to process and share such data with kopia.ai and our transcription provider, AssemblyAI. We process this data solely to provide the transcription services you request and do not use it for any other purpose.

We do not sell your data, use automated decision-making, or profile users. We do not intentionally collect sensitive personal data or data from children. Please refrain from uploading media files containing sensitive personal information unless necessary for transcription purposes.

How We Use Your Information

We use the collected information to:

Provide, operate, and maintain our transcription services, including processing uploaded media files to generate accurate transcriptions via AssemblyAI.
Improve, personalize, and expand our platform's functionality.
Analyze usage patterns to enhance user experience and develop new features.
Communicate with you for customer service, updates, or promotional purposes (where you have consented).
Process payments and prevent fraudulent transactions.
Comply with legal obligations and respond to data subject requests.

Third-Party Disclosures

We may share your data with third parties solely for the purposes outlined in this policy: