Terms of Service for kopia.ai

Welcome to kopia.ai. These Terms of Service govern your use of our website and transcription services. By using kopia.ai, you agree to these terms in full. If you disagree with any part of these terms, please do not use our service.

1. Acceptance of Terms

By accessing or using kopia.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We reserve the right to modify these terms at any time, and such modifications shall be effective immediately upon posting on our website. Your continued use of kopia.ai after any modifications indicates your acceptance of the modified terms.

2. Description of Service

kopia.ai is a video and audio transcription service that allows users to upload media files (audio or video) and receive transcriptions. Our service utilizes AssemblyAI, a third-party AI technology provider, to process uploaded files and generate accurate transcriptions.

Our service is hosted on secure cloud infrastructure and integrates with AssemblyAI for transcription processing and third-party payment processors (e.g., Stripe) for billing and subscription management.

3. User Conduct

You agree not to use kopia.ai to:

  • Engage in any activity that violates applicable laws or regulations.
  • Upload media files that infringe upon the rights of others, including intellectual property rights or privacy rights.
  • Distribute malware, viruses, or other harmful code through uploaded files.
  • Attempt to gain unauthorized access to our systems or networks.
  • Conduct automated uploads or scrape our service.
  • Upload illegal, harmful, or offensive content.
  • Interfere with the proper functioning of the service.

You are responsible for ensuring that any media files you upload comply with applicable laws and that you have necessary permissions or consents for any personal data (e.g., voice or image) contained in the files.

4. Transcriptions and User Content

While we strive to provide accurate transcriptions, kopia.ai:

  • Does not guarantee the accuracy, completeness, or reliability of transcriptions.
  • Is not responsible for the content of uploaded media files or generated transcriptions.
  • Processes media files solely to provide transcription services via AssemblyAI.

You should exercise judgment when using transcriptions, especially for professional, medical, legal, or financial purposes. kopia.ai should not be used as the sole basis for critical decisions.

5. Intellectual Property

All content, features, and functionality of kopia.ai, including but not limited to text, graphics, logos, icons, and software, are the property of Kopia AI Inc. or its licensors (e.g., AssemblyAI for transcription components) and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our service or included software without explicit written permission from Kopia AI Inc.

6. Third-Party Services

kopia.ai relies on third-party services to provide its functionality:

  • Our service is hosted on secure cloud infrastructure.
  • We integrate with AssemblyAI for transcription processing.
  • We use third-party payment processors (e.g., Stripe) for billing and subscription management.

These third-party services have their own terms of service and privacy policies. We are not responsible for the practices or policies of these third-party services. By using kopia.ai, you acknowledge that your data, including uploaded media files and payment information, may be processed by these third-party services as described in our Privacy Policy.

7. Pricing and Billing

kopia.ai offers both free and paid subscription plans. For detailed pricing information, visit our Pricing page at https://kopia.ai/pricing.

  • Free Plan: Includes limited transcription minutes with access to basic features.
  • Paid Plans: Subscription plans with expanded transcription minutes and additional features (pricing details available on our Pricing page).

Payment Processing: We use third-party payment processors (e.g., Stripe) to handle billing and payments. kopia.ai does not store payment card details, bank information, or other sensitive payment data. All payment information is processed directly by our payment providers according to their privacy policies and security standards.

For paid subscriptions:

  • Billing is processed monthly and charged automatically to your payment method.
  • All fees are non-refundable except as expressly stated in our refund policy.
  • We reserve the right to change subscription prices with 30 days' advance notice.
  • You are responsible for all applicable taxes.
  • Failed payments may result in service suspension or termination.

8. Cancellation and Refunds

You may cancel your subscription at any time through your account settings or by contacting us at support@kopia.ai. Upon cancellation:

  • Your subscription will remain active until the end of your current billing period.
  • You will retain access to paid features until the subscription expires.
  • Your account will revert to the free plan.

No Refund Policy: All subscription fees are final and non-refundable. We do not provide refunds, credits, or prorated billing for partial subscription periods, regardless of usage or circumstances. Please consider this policy carefully before subscribing to our paid plans.

9. Privacy

Your use of kopia.ai is also governed by our Privacy Policy, available at https://kopia.ai/privacy-policy, which is incorporated into these Terms of Service by reference.

10. Limitation of Liability

To the maximum extent permitted by law, Kopia AI Inc. and its suppliers (including AssemblyAI) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of or inability to use the service.

11. Disclaimers

kopia.ai is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Termination

We reserve the right to suspend or terminate your access to kopia.ai, with or without notice, for conduct that we believe violates these Terms of Service, is harmful to other users, us, or third parties, or for any other reason at our discretion. Upon termination, your account and associated User Content (e.g., uploaded media files) may be deleted from our systems.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes not subject to arbitration (per our other Terms of Use) shall be resolved in the courts of San Francisco County, California.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: support@kopia.ai